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Browse our frequently asked questions below or contact us on info@immersivelabs.com
FAQs
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Dashboard Questions
Do I get a certificate once completing the course?

We do not prescribe Immersive Labs as a course, but a library of interactive labs designed to facilitate a learning outcome which you can start at any point. We do not currently offer certification for completing labs; however, we do signpost which labs align to the CREST syllabus.

Where is the training?

Immersive Labs does not provide training in the traditional sense. We signpost our content to facilitate a learning outcome and encourage self-research to solve the challenges. We want you to use your problem solving and analytical thinking skills to complete the exercises, alongside any resources you feel comfortable with.

What do I do if I get stuck?

Our content should steer you in the right direction, allowing you to use your own problem-solving skills to complete the challenges. However, if you think something is wrong please drop us an email: support@immersivelabs.co.uk. We will never give you the answer, but we will check the service to make sure all is working correctly.

How do I report a problem or provide feedback?

If you think something is wrong please email support@immersivelabs.co.uk or submit feedback via the feedback button at the bottom of the Dashboard or Cyber Skills page.

Do we need to download anything such as a VPN client or use any plug-ins?

No, everything is delivered through HTML5 via an up-to-date internet browser.

Which Internet browsers is Immersive Labs compatible with?

Chrome, Edge, Firefox

How does your pricing work?

We price our service on a per user per annum subscription basis. The first purchase requires a minimum of five licenses. Please see our pricing page for more information.

Can I have my own copy on premise or download a version to a mobile device?

No, Immersive Labs is 100% cloud based. The service can be used on a mobile device that is connected to the internet (additional charges may apply).

Do I get a certificate once completing the course?

We do not prescribe Immersive Labs as a course, but a library of interactive labs designed to facilitate a learning outcome which you can start at any point. We do not currently offer certification for completing labs; however, we do signpost which labs align to the CREST syllabus.

What do I do if I get stuck?

Our content should steer you in the right direction, allowing you to use your own problem-solving skills to complete the challenges. However, if you think something is wrong please drop us an email: support@immersivelabs.co.uk. We will never give you the answer, but we will check the service to make sure all is working correctly.

Do we need to download anything such as a VPN client or use any plug-ins?

No, everything is delivered through HTML5 via an up-to-date internet browser.

How does your pricing work?

We price our service on a per user per annum subscription basis. The first purchase requires a minimum of five licenses. Please see our pricing page for more information.

Where is the training?

Immersive Labs does not provide training in the traditional sense. We signpost our content to facilitate a learning outcome and encourage self-research to solve the challenges. We want you to use your problem solving and analytical thinking skills to complete the exercises, alongside any resources you feel comfortable with.

How do I report a problem or provide feedback?

If you think something is wrong please email support@immersivelabs.co.uk or submit feedback via the feedback button at the bottom of the Dashboard or Cyber Skills page.

Which Internet browsers is Immersive Labs compatible with?

Chrome, Edge, Firefox

Can I have my own copy on premise or download a version to a mobile device?

No, Immersive Labs is 100% cloud based. The service can be used on a mobile device that is connected to the internet (additional charges may apply).

Still can’t find the answer you are looking for?

Get in touch with a member of our team and we will get an answer to you asap!

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